car Rental Mallorca
We recently visited Mallorca for a holiday and rented two cars from Vima. During our stay we lost one of the car keys, for which we accept 100% responsibility.
We were charged $900 to replace the lost key. $600 for the key itself and $300 for a mandatory ‘delivery charge’ – despite the fact we had a second car, all necessary paperwork/identification, and offered to collect the kay from any location of their choosing we were told this was not possible.
Below I’ve included the email I sent to Vima, twice, asking that they reconsider the delivery fee. I’ve received no reply.
I sincerely hope this review will result in Vima looking again at our specific case and their fees/policies for future customers. If not in hope it will serve as a warning to others.
Subject: Partial Refund Request – Rental Agreement xxxxx – Delivery Fee Dispute
Dear Customer Service Team,
I am writing regarding our recent vehicle hire under booking reference xxxxx. Overall, our group of seven was very pleased with the quality and condition of the two modern cars provided, both of which have been returned in excellent condition with no damage. We purchased extended insurance for the duration of the rental, as the cars were returned undamaged you incurred no costs under this policy.
During our stay, a car key was lost due to a miscommunication within our group. We take full responsibility for this error. Following our report of the loss, we were charged a total of €900, comprising €600 for the replacement key and €300 for delivery to our location.
I accept the €600 charge for the key itself, as I recognize that modern key replacements carry notable supply and administrative costs. However, I am formally requesting a refund of the €300 delivery fee for the following reasons:
* Refusal of Self-Collection: Because we had hired two vehicles, we explicitly offered to collect the replacement key directly from your premises. We had all necessary verification, including passports, driving licenses, and original rental documentation. This option was refused without reasonable grounds.
* Lack of Technical Justification: We assumed the €300 fee accounted for a specialist locksmith or on-site technical re-coding. Instead, an employee simply dropped the key off and departed immediately.
* Unjustified Charge: Enforcing a compulsory, high-cost delivery service on a customer who has the means and willingness to collect the item amounts to profiteering from a customer in an already distressing situation.
We chose your company over lower-cost competitors specifically because of your outstanding customer review ratings. It would be disappointing if our overall experience was marred by an inflated delivery charge.
If you agree to refund the €300 delivery charge as a gesture of goodwill, I will consider this matter fully resolved. Should you decline to return the fee, I will feel obligated to leave detailed reviews across all available platforms explaining the full details of our experience, including the fees charged, the refusal to allow self-collection, and the predatory nature of the compulsory delivery charge.
I look forward to your prompt response and a fair resolution.
Yours sincerely,
Car Rental in Mallorca
Every year, more than 8,000 satisfied customers come back to us when they are looking for the best car rental service in Mallorca.
Rent your car at Mallorca Airport
Pick-up & drop-off service directly at the Mallorca Airport car park, no transfers or waiting time
Flexible delivery and return
Overnight delivery and return service
Without fuel charges
Return the car with the same amount it was delivered
Maximum security measures
We reinforce cleaning and disinfection protocols to protect you fromCovid-19
Choose how to pay
Book your car without a credit card and without upfront payments
Free cancellation
You can cancel free of charge up to 48 hours before your booking
Insurance without excess
Premium all inclusive Insurance with replacement vehicle and roadside assistance
Unlimited mileage
Discover the island without limits or extra charges
Thanks to personalisation and experience, VIMA RENTACAR has managed to become the best rated company by customers for car hire in Mallorca.
Quality and transparency of service are the standards that will keep you coming back to rent with us.
Personalised Service
Tailored to your needs
Honesty and transparency
Price without surprises
Without queues or waiting
Fast and convenient delivery and collection service
Innovation
We renew our fleet every year with the latest models
Experience
We have more than 50 years of experience in the sector
Sustainability
Wide offer of electric and hybrid vehicles
Car Rental in Mallorca Airport!
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Car Rental in Mallorca - Locations
Our car hire services in Mallorca are available at different points of the island. Below you can discover all the drop-off points such as Palma de Mallorca Airport or Santanyí, among others.
Welcome to VIMA Rent a Car in Mallorca! We are your best choice for car rental in Mallorca Airport. With a large fleet of modern vehicles and competitive prices, we offer you the freedom to explore the beautiful island of Mallorca at your own pace.
Want to learn more about how to make the most of your car rental in Mallorca? Don’t miss our VIMA Rent a Car blog, where we share useful tips, travel guides and exciting experiences on the island. Explore our blog now and discover all that Mallorca has to offer!
VIMA Rent a Car offers you a car rental service with more than 50 years of experience. Always find the best prices for car hire in Mallorca without hidden costs.
