FAQ

RESERVATIONS

You can make a reservation through the website, by sending an email to autos@vimarentacar.com or by calling +34 971645353.

If you have booked the Premium insurance, you can cancel or modify your booking without any penalty or cost up to 48 hours before the start of the booking by contacting us at autos@vimarentacar.com. No refund will be made for cancellations made less than 48 hours before the start of the booking. Rentals with Basic or Standart insurance are not entitled to cancellation or modification.

If you wish to extend the duration of your rental contract, please contact us via email at autos@vimarentacar.com or by calling (+34) 971645353.

Our customer service team will be happy to assist you and check the availability for extending the rental. The associated costs for this extension will be charged to the credit card number you provided at the time of vehicle delivery.

For rentals with “Basic”, “Standart” and “Premium” insurance it is essential to present a credit card as a guarantee when signing the rental contract. In addition, a valid driving licence recognised by the Spanish traffic authorities must also be presented. Both documents must be presented in physical format, we do not accept photographs or copies. Vima reserves the right to terminate the contract unilaterally if these documents are not available. The client is not entitled to a refund of the rental amount paid.

Yes, you can obtain an invoice for your rental through the online reservation process, specifically in step 4, “My Information.” In this section, you only need to check the option “Do you need an invoice for a company?” located at the bottom of the page. Additionally, you have the option to request the invoice by sending an email to autos@vimarentacar.com.

The invoice will be sent to the customer within 1 to 2 business days after the rental period has ended.

RATES

At Vima you won’t have any surprises, the price of the reservation on the web will be the price you will pay when you pick up the car, 100% guaranteed.

In case of picking up the car at Palma de Mallorca Airport, the cost of the parking ticket will be paid by the customer. From Vima Rent a Car we ensure that the amount will never exceed 15€.

This insurance includes all damages caused to the vehicle, except those resulting from reckless driving or driving under the influence of alcohol or drugs. This insurance also does not include expenses arising from filling the tank with the wrong fuel, damage to the clutch, loss or breakage of keys and the theft of personal belongings.

The excess is the maximum amount that the customer will pay in the event of any damage to the vehicle. So, for an excess of 1,000, if the customer causes damage to the value of €100, the customer will pay €100. If the damage is €2,000, the customer will pay €1,000

PAYMENT METHODS

The credit card does not necessarily have to be in the name of the driver of the vehicle, all we ask is that the cardholder is present at the time of payment.

You can pay in cash as long as you book the Premium rate. You can also pay through bank transfer, as well as with Visa and Mastercard, both credit and debit cards. For rentals with “Basic”, “Standart” and “Premium” insurance it is essential to present a credit card as a guarantee when signing the rental contract. We do not accept AMEX.

If you do not have a credit card, you can proceed with the vehicle rental.

In this case, it will be necessary to purchase the “Extra Insurance.” This insurance can be selected in the “Extras” section when making the reservation online.

If not selected in advance, the charge will be made at the airport or office at the time of vehicle delivery.

We do not place holds or blocks on your card.

The credit card request is used as a security measure.

DELIVERY & RETURN

After collecting your luggage you have to go to the car park building, take a lift to the 4th floor of the car park where we will be waiting for you at a counter on the right hand side of the hall with a VIMA RENT A CAR sign. Link to video: https://www.youtube.com/watch?v=jqZAP2ONpfk

There will be no additional charge as long as you arrive within office hours 8.00-22.00. Our staff will monitor your flight, but please let us know if your flight is delayed by more than 30 minutes.

Yes, Vima Rent a Car offers a pick-up and drop-off service at Palma de Mallorca Airport, Cala Figuera, Cala Santanyi, Santanyí, Colonia de Sant Jordi, Cala d’Or, Cala Llombards and Porto Petro. In order to take advantage of this service, prior confirmation from VIMA is required.

The return time at the airport is from 08:00 to 22:00 hours. You can return the vehicle outside office hours at Palma de Mallorca Airport by paying a supplement of 23,00 €.

DRIVERS

All persons registered on the rental contract.

– The minimum age for rental is 19 years and 1 year of driving license, the maximum age is 84 years.

– Drivers between 19 and 23 years of age (young drivers) must pay a supplement of € 6.00 per day.

– Senior drivers, over 78 years of age, must pay a supplement of € 6.00 per day.

If you receive a fine during your rental and have Premium insurance, the fine handling will be carried out free of charge. However, it is the customer’s responsibility to pay the fine as soon as they receive it.

If you have Basic or Standard insurance, a fee of €30 will be applied for fine handling, in addition to the corresponding amount of the fine. This will be applied unless you have Extra insurance, which includes fine handling as part of its benefits.

VEHICLES

We guarantee the reservation in the vehicle category you have requested or in a higher category. However, we cannot guarantee the availability of a specific vehicle model.

If you have a specific model request, we will do our best to provide the desired vehicle if it is available. However, we cannot confirm this possibility with certainty.

Our priority is to offer you a satisfactory and reliable rental experience, and we continually work toward this goal.

We deliver the vehicle with a specific level of fuel, and it is the responsibility of the lessee to return it in the same condition. The amount will be indicated in the rental contract.

In the event that it is not returned with the same level, a charge will be applied according to the established rate.

In addition, an additional charge of €20.00 will be applied for refueling service.

Cat.A-BC-DE-FG-H
1/812,5€15€17,5€17,5€
2/825€30€35€35€
3/837,5€45€52,5€52,5€
4/850€60€70€70€
5/862,5€75€87,5€87,5€
6/875€90€105€105€
7/887,5€105€122,5€122,5€
8/8100€120€140€140€

If you have forgotten an item in the vehicle after returning it, there are two options available for retrieving it:

  1. You can request a trusted person to collect the item at Palma Airport or the Cala Figuera office. Before sending someone to retrieve the item, it is important to notify us in advance of the date and time of collection to ensure that the item is available at the chosen location.

  2. You can also choose to hire the services of a courier company to pick up the item from the Cala Figuera office and have it delivered to your home or another address of your choice.

Please note that Vima Rent a Car does not offer item shipping services through courier companies.

Our customers rate us as EXCELLENT on Google

VIMA Rent a Car Mallorca Airport
5.0
Based on 969 reviews
powered by Google
Robin SrurRobin Srur
17:39 30 Sep 23
Maciej GowinMaciej Gowin
22:02 29 Sep 23
All as expected.
Ester NovoEster Novo
21:51 29 Sep 23
The easiest and most attentive experience I have had in a car rental company. We booked with full coverage and the peace of mind is worth it. Transparency and simplicity throughout the process. Picking up at the airport parking lot and dropping off at the same point autonomously makes everything very fast. Without the queues of large companies that often form at the airport kiosks and without having to take a shuttle to any office. Super attentive email communication and very clear instructions. I will repeat with them if I return to Mallorca! Thanks Vima!
Sabine BingelSabine Bingel
17:50 29 Sep 23
The reservation via the website is easy, the offers and conditions are perfect! Picking up and dropping off works smoothly and we have been driving with VIMA for over 25 years
Attila PolgarAttila Polgar
19:47 27 Sep 23
Fast and easy pick up,good car kind people,better than the big companies!
Fleur KeldersFleur Kelders
11:51 27 Sep 23
christel koehnechristel koehne
08:15 25 Sep 23
Very competent and friendly
Volker K.Volker K.
18:54 24 Sep 23
Perfect, simple and serious.Anytime again 👌
Lars NussbergerLars Nussberger
17:13 23 Sep 23
Pedro MunarPedro Munar
09:39 23 Sep 23
Harry WolfHarry Wolf
12:46 21 Sep 23
Everything went well, next time again 🙂
Helmut WermerHelmut Wermer
07:07 21 Sep 23
Very quick handover and return of the vehicle. Much cheaper than the big car rental companies
Ludwig SprengerLudwig Sprenger
20:48 20 Sep 23
Heiner KrugHeiner Krug
19:20 20 Sep 23
Very reliable and helpful car rental company with top vehicles.I have been booking with Vima for several years and have never been disappointed.
Roland RiedelRoland Riedel
13:39 20 Sep 23
Lukas HauertzLukas Hauertz
18:37 17 Sep 23
A great provider with easy processing and great cars.We rented two cars in Palma. Everything went smoothly and without any problems. All the necessary information can be clearly viewed on the website in advance regarding collection and processing. The return was also easy and possible without any problems.All in all, just a great company that can be real competition to large chains.
Michaela LinowMichaela Linow
14:06 16 Sep 23
Always great for 20 years! Very reliable and uncomplicated.
UweUwe
16:00 15 Sep 23
Very uncomplicated and reliable. Good, new car as booked. The best value for money in Mallorca. Highly Recommended. I will rent the car from VIMA again every time.
Frank SchnoorFrank Schnoor
16:21 14 Sep 23
As always, this time we ordered our rental car from “Vima Rent a car”. Once again, the vehicle was picked up straight away from the car park without the airport counter, and it worked really well. Vehicle in tip top condition without a scratch. Thank you for the great service and the great price-performance ratio
Günter HeretschGünter Heretsch
19:12 13 Sep 23
Fast and great takeover of the car topSee you again and again on your next Mallorca holiday
Elke GroßhäuserElke Großhäuser
16:49 13 Sep 23
Everything fine!
Sandra WolffSandra Wolff
19:56 10 Sep 23
From the beginning, renting via the Internet to the end, handing over the car, a great car rental 👌🏼 The car was great!! I would rent from VimaRentacar again and again!
Lutz KohnertLutz Kohnert
17:02 10 Sep 23
Handing over the car at the airport went absolutely smoothly. The car is quite new and very well maintained. Overall, a thoroughly positive experience. Gladly again!
Taina MakkonenTaina Makkonen
15:16 10 Sep 23
Car was great and both rental and return were easy.
Dominik KarrerDominik Karrer
13:43 10 Sep 23
Carmen MuñozCarmen Muñoz
10:38 10 Sep 23
Cédric NeiensCédric Neiens
19:21 08 Sep 23
Eoin DunneEoin Dunne
12:41 08 Sep 23
Great experience, easy handover and good price. Definitely recommend for a first time renter.
A.S.A.S.
15:18 07 Sep 23
If you don't want to queue up in front of the counters of the common car rental companies in the arrivals hall at the beginning of your holiday, VIMA Rent a Car is the right place for you! We booked our rental car there for the second time and were not disappointed again. Slightly cheaper than the big players, also new vehicles (less than 7000 km on the clock), uncomplicated, very friendly and what is really crucial for us: fast processing!!!After the notification of the exact time of arrival, an employee will already be waiting to hand over the vehicle in the opposite multi-storey car park.It is also returned in the parking garage - again without waiting or long queues and complicated handover procedures. A huge advantage for us, because you don't waste important (holiday) time.Thank you for the good service! Hasta la proxima!
Great car rental with great service. There is no one better on the island.
Maik MuckhoffMaik Muckhoff
17:56 04 Sep 23
That's just great. Everything went smoothly and the price is just great. Many many thanks. A great team
Great car rental, definitely recommend.PROS:- car was new, clean, nice one.- return is hassle free- you just drop the car in the parking in front of arrivals, easy.CONS:- Had to pay for the airport parking, that´s pretty unfair as I had to pay a near 2 hours ticket for something I did not use.- The instructions on how to pickup the car at the airport was not stated on the email I have received, I was lucky that a friend told me as he collected the car a few hours before me.In general, it´s a great car rental and I will definitely rent with they again when back in Mallorca. 🙂
A MA M
10:38 30 Jul 23
Amazing service from start to finish - highly recommend!! Big name companies were quoting extremely high prices for 10 days hire, less well known names had very mixed reviews & evidence of poor customer service. Vima had great reviews & a great all inclusive price so thought we'd give them a go especially as they were a local company. We were not disappointed! Practically brand new hybrid car, effortless collection (watch their video so you know where to go) & return (read instructions so you know where & how to leave vehicle). Will 100% use again when in Mallorca. Thanks!
Get almost new car - it was like 7.8k km. Clean and ready to trip. The procedure before rent takes 10 minute max. Very pleasant and friendly stuff. And the main plus - rent price. Thanks to Vima’s team, hope some day we will back to Mallorca again and rent your car!
JakeJake
19:02 17 Jul 23
Fantastic service, easy handover, met directly in the carpark, no huge queues. Had a pretty much brand new 7 seater car with 2,000 km on the clock.Simple drop off and most importantly no upselling, no drama, just great service. Highly recommend and will use again.
Michael DvorakMichael Dvorak
09:53 11 Jul 23
Superb experience! After reading all the reviews I decided to rent from VIMA and couldn't be happier. Everything was smooth, booking on their website, car pick-up (clear instructions in the video), the lady even spoke czech.You can pay for the parking using your card, which is great, I usually don't have much cash with me.The car was new (6000km) and obviously in perfect condition. We took the Premium package with No Excess, even took the Extra Insurance as well, for our peace of mind. Very reasonable prices. Will definitely rent from VIMA next time in Mallorca.
Dejan StajcicDejan Stajcic
21:10 10 Jul 23
We rented a car ( citroen c4) for 5 days and it was such a nice experience! Car was new, clean and it was so comfortable to drive with this car in this amazing island! It really gave us special touch to make our vacation amazing and unforgetable. All people that we had chance to meet from agency are nice and helpfull!Don’t look anywhere else, this is the best agency to rent your car for Mallorca trip! You will be delighted like we were! Thanks and we are looking forward to come back and be your clients again! Best regards 🏝🌻
Anna AnnaAnna Anna
18:21 09 Jul 23
We had a great experience with Vima Rent a Car. We booked a classic Fiat 500 and they gave us a nice Cabrio one. On our arrival they were waiting for us with the keys and everything went very fast and professional. The car was great, very clean and well functioning. We were so happy that we chose Vima and not the big car rental companies in Mallorca as the waiting line in the big companies was huge and we were done with receiving our car in just a couple of minutes with Vima. We recomand it 100% and we will use them for sure again in Mallorca. Thank you!PS: I will leave here a photo of the car, even if it was taken on the day of the returning so is kind of dusty....
Michal MalíkMichal Malík
12:51 09 Jul 23
Excellent car rental service. Great price (with full insurance), car was new (with 13000km, no rattles, everything worked) and clean, convenient and fast pick-up and drop-off at the airport, no hassle whatsoever at any point. Booking was super easy and they have a very transparent website. We paid when we picked up the car. The person giving us the keys spoke good english, instructions were clear. One nitpick would be that we were a bit confused by email instructions about where to pick up the car, it was not very clear that they mean the Meeting Point (instructions said something like “behind the glass doors to the right”), but that might just be us. If you want to rent a car, support this local company, they are great.
Masa MurdjaMasa Murdja
19:42 06 Jul 23
Everything went very smoothly, easy pick up and drop off, without any problems. We had a new Peugeot 2008, full insurance with no deposits. We reccomend and will choose Vima again for sure
Donald VeroDonald Vero
20:33 03 Jul 23
Had a great experience with VIMA car rental, the communication and friendliness was amazing.The automatic car we had was brand new, and was probably the nicest car rental I’ve ever had. It had all the latest features you could want in a car including 360 top down camera for parking. It could easily handle the steep Mallorca hills and winding roads.Would definitely rent with VIMA again!
Everything exceeded my expectations. Vima’s team has been very kind, professional and helpful with a great customer service. I collected the car with no hustle at the airport, right at the time and it was brand new, clean and in a great condition. I really enjoyed using your service and thank you for making my trip truly memorable.
VIMA were fantastic. You just wander out of the airport to the car park which is a 2-minutes walk away and exacly as shown in the video they forward to you. You then meet their representative for a simple, quick handover with no queues. The car is exactly the model ordered, exactly where decribed, immaculate, and in our case with only just over 1km miles. The return was diconcertingly simple too. No huge deposit or any surprise additions when collecting or returning the car. Just a grateful thankyou and a request for a review capturing our experience. They were very competative too. I wouldn't use anyone else again on the island and would thoroughly recommend them. Calvin, Leicestershire, UK, June 2023.
Beverley KnightBeverley Knight
16:25 19 May 23
I took a chance with a smaller company after reading reviews.I'm glad I did they were superb.Good friendly but very professional service. the car I hired was too big for me (my error) they swapped it without question and no charge. the pick up and drop off easy. but is at the terminal carpark so a bit further away. but was not an issue really for me..they have a you tube link showing u exactly where to go.The cars are excellent condition new clean.value for moneyi would definitely use again
Krzysztof GaszyńskiKrzysztof Gaszyński
17:42 06 May 23
Great experience, I recommend a lot. Very good price for an almost brand new Peugeot 2008, full insurance without any hassle, no deposits or any shady stuff. Easy pick-up and drop-off at the airport parking.
Navid RastiNavid Rasti
10:42 06 May 23
I'm happy that I could support this local business and got the sufficient service I expected. They don't have big shining stands like Europcar or Sixt and have to stand in a corner of the airport hall, but are pretty well organized.They offer full insurance to make it easier to pick up and return the cars, with no need to check every centimeter for previous damages.The car I had was a new one with everything I insisted to have, including Cruise Control and Lane Assist.
Mehmet Ali KorkutMehmet Ali Korkut
18:19 05 May 23
It was our first time renting a car and I’m glad that it was with Vima Car. Everything was so smooth. Watch the video, get the car on the 4th floor of the Terminal Park, enjoy the beautiful Mallorca, come back and leave it on the 3rd floor…That’s how easy this whole experience was. We went for premium pack and it was 40€ per day for a brand new Fiat 500 which is the best price/value rate over all other companies (if you add full coverage/insurance it’s always more expensive on the other big companies around 60€ and they are mostly with scam comments about how they are tricking people and finding scratches on the car and charging you out of nowhere…). There was no fear of that with premium pack of Vima Car. There is no need for credit card, also. We will come back to heavenly Mallorca and we will definitely use Vima Car again!
andrew weirandrew weir
20:59 27 Apr 23
The BEST and I mean best car hire company on Mallorca, excellent price rentals, the cars are all new, clean, economical and the Guy that met us to collect the car at the Airport waited for us (our flight was delayed) the pickup point is well explained and easy to find, drop off was the same, I honestly hope if you are reading this you choose Vima over the big National or other companies, Vima are a local Mallorcan company and I am so glad I went with them, I will definitely use them again, and can not recommend them enough, simply superb in every way!Thank you Vima, I wish you all the success you deserve, the whole experience was exceptional!
total verunsicherttotal verunsichert
09:07 22 Apr 23
Great value, brand new car. Easy process of booking, receiving the car and giving it back. Lovely customer service. Definitely will book again. Much cheaper than the big players, but only a little bit more expensive than the 3* rated other companies. Don't try to save too much. This is the best choice possible! Thanks!
js_loader