FAQ
RESERVATIONS
You can make a reservation through the website, by sending an email to autos@vimarentacar.com or by calling +34 971645353.
If you have booked the Premium insurance, you can cancel or modify your booking without any penalty or cost up to 48 hours before the start of the booking by contacting us at autos@vimarentacar.com. No refund will be made for cancellations made less than 48 hours before the start of the booking. Rentals with Basic or Standart insurance are not entitled to cancellation or modification.
Yes, although it depends on the availability of vehicles. To request an extension, please send an email to autos@vimarentacar.com and we will respond to your request as soon as possible.
For rentals with “Basic” or “Standart” insurance it is essential to present a credit card as a guarantee when signing the rental contract. In addition, a valid driving licence recognised by the Spanish traffic authorities must also be presented. Both documents must be presented in physical format, we do not accept photographs or copies. Vima reserves the right to terminate the contract unilaterally if these documents are not available. The client is not entitled to a refund of the rental amount paid.
RATES
At Vima you won’t have any surprises, the price of the reservation on the web will be the price you will pay when you pick up the car, 100% guaranteed.
In case of picking up the car at Palma de Mallorca Airport, the cost of the parking ticket will be paid by the customer. From Vima Rent a Car we ensure that the amount will never exceed 15€.
The credit card does not necessarily have to be in the name of the driver of the vehicle, all we ask is that the cardholder is present at the time of payment.
You can pay in cash as long as you book the Premium rate. You can also pay through bank transfer, as well as with Visa and Mastercard, both credit and debit cards. With a debit card you cannot choose the “PLUS” rate, only “PREMIUM”. We do not accept AMEX.
This insurance includes all damages caused to the vehicle, except those resulting from reckless driving or driving under the influence of alcohol or drugs. This insurance also does not include expenses arising from filling the tank with the wrong fuel, damage to the clutch, loss or breakage of keys and the theft of personal belongings.
The excess is the maximum amount that the customer will pay in the event of any damage to the vehicle. So, for an excess of 1,000, if the customer causes damage to the value of €100, the customer will pay €100. If the damage is €2,000, the customer will pay €1,000
DELIVERY & RETURN
After collecting your luggage you have to go to the car park building, take a lift to the 4th floor of the car park where we will be waiting for you at a counter on the right hand side of the hall with a VIMA RENT A CAR sign. LINK TO VIDEO
There will be no additional charge as long as you arrive within office hours 8.00-22.00. Our staff will monitor your flight, but please let us know if your flight is delayed by more than 30 minutes.
Yes, Vima Rent a Car offers a pick-up and drop-off service at Palma de Mallorca Airport, Cala Figuera, Cala Santanyi, Santanyí, Colonia de Sant Jordi, Cala d’Or, Cala Llombards and Porto Petro. In order to take advantage of this service, prior confirmation from VIMA is required.
The return time at the airport is from 08:00 to 22:00 hours. You can return the vehicle outside office hours at Palma de Mallorca Airport by paying a supplement of 23,00 €.
DRIVERS
All persons registered on the rental contract.
– The minimum age for rental is 19 years and 1 year of driving license, the maximum age is 84 years.
– Drivers between 19 and 23 years of age (young drivers) must pay a supplement of € 6.00 per day.
– Senior drivers, over 78 years of age, must pay a supplement of € 6.00 per day.
VEHICLES
We do not apply any extra charges related to fuel as long as the customer returns the car at the same level as it is delivered. This amount will be indicated in the rental contract. If the fuel tank is not returned at the same level, you will be charged for the fuel consumed and a charge of 20,00 € for the refuelling service.
