FAQ
RESERVATIONS
All bookings must be made exclusively through our website. This way you can check real-time availability and complete your booking quickly, easily and securely.
Only PREMIUM bookings can be cancelled or modified. BASIC and STANDARD bookings are non-refundable, non-modifiable and non-cancellable.
For PREMIUM bookings:
- More than 48 h before the start of the rental: free of charge.
- Between 48 h and 24 h before: a charge of 50 % of the rental amount applies.
- Less than 24 h before, or failure to show up (no-show): 100 % of the amount, with no refund.
Please email autos@vimarentacar.com attaching your booking confirmation and providing your bank details for the refund.
If you wish to extend your rental, please contact us at autos@vimarentacar.com.
Any extension is subject to vehicle availability and will be confirmed whenever possible.
The main driver must present the following physically and in original form:
- Valid ID card or passport.
- Valid driving licence, recognised in Spain.
- Physical credit card in the main driver’s name.
Photographs, copies and digital documents are not accepted.
Vima reserves the right to unilaterally terminate the contract if these documents are not provided. In such cases the customer is not entitled to a refund of the rental amount paid.
Yes. You can request an invoice during the online booking process, at step 4 «My Details», by ticking the option «Do you require an invoice in a company name?» at the bottom of the page. You can also request it by emailing autos@vimarentacar.com.
The invoice will be sent to the customer within 1 to 2 working days after the end of the rental period.
RATES
With Vima, there are no surprises: the reservation price shown on the website is exactly what you will pay when you collect the car.
The only additional expense is the Palma Airport parking ticket, if you collect the vehicle there. This is a public car park managed by the airport, not by us, and the cost depends on how long the car remains there. To keep this cost to a minimum, we enter the vehicle into the car park approximately at the time your flight lands, so that it is waiting for you without accumulating unnecessary parking hours.
For deliveries during office hours, the parking ticket does not exceed €15. For deliveries outside office hours, the amount depends on the length of stay and is not subject to this limit.
Optional extras (young driver, collection or return outside office hours, child seats, GPS, etc.) are shown during the booking process, before payment.
The Premium rate covers damage caused to the vehicle in the event of an accident, except damage resulting from reckless driving or driving under the influence of alcohol or drugs.
The following are not included, among others:
- Refuelling the vehicle with the wrong fuel.
- Damage to the clutch.
- Loss of or damage to the keys.
- Handling of traffic fines.
- Forced entry to doors or locks.
- Theft of personal belongings.
For cover to be valid, it is essential to report any damage to VIMA before returning the vehicle.
In the event of an accident involving another vehicle, you must send us the duly completed European Accident Statement to autos@vimarentacar.com.
If the accident occurs without another vehicle being involved, you must send photographs of the damage and a brief explanation of what happened to the same address.
If the damage is not reported before the vehicle is returned, Premium cover will not include the repair costs.
The excess is the maximum amount the customer would have to pay if the vehicle is damaged, in accordance with the terms of the contract.
For example, with an excess of 1,200 €:
- If the damage amounts to 100 €, you pay 100 €.
- If the damage amounts to 2,000 €, the maximum amount is 1,200 €.
PAYMENT METHODS
No. The card must be physical, issued in the main driver’s name, and must be the same card used to pay for the booking.
Third-party cards, photographs or copies of cards are not accepted.
You can pay for your rental by physical Visa or Mastercard, cash on arrival or bank transfer.
For rentals with the Standard and Premium packages, a physical credit card in the main driver’s name must be presented as a guarantee, unless you have taken out the «Delivery without credit card» option, which costs 5 € per rental day.
We do not accept American Express, wallets or mobile payments such as Apple Pay or Google Pay, prepaid cards, or cards issued by digital financial institutions such as Revolut, N26, Wise, bunq, Vivid Money, Monese, Nubank, Girocard or EC-Karte, even if they carry the Visa or Mastercard logo.
This list is indicative and not exhaustive.
Yes, but only with the Premium rate and by adding the «Delivery without credit card» option.
You can add it during the booking process, in the «Extras» section. If you do not select it in advance, you can add and pay for it at the airport or office before the vehicle is handed over.
This option is not available with the Basic or Standard rates.
The credit card is required as a rental guarantee and, depending on the rate and the terms of the booking, a pre-authorisation or deposit may be necessary.
- Standard package: guarantee of 1,200 €.
- Junior driver: additional guarantee of 350 €.
- Premium package: the 1,200 € Standard guarantee is not required.
- Fuel guarantee: pre-authorisation of 120 €, released once we confirm that the vehicle has been returned with the same fuel level it was delivered with.
The guarantee is processed by credit card and is subject to the terms of the rental agreement.
DELIVERY & RETURN
STANDARD or BASIC bookings: collection is limited to office hours and to the cut-off time of 21:30 on the booked day. This time is not extended due to flight delays or cancellations, baggage delays or passport control. If you do not arrive before that time, the booking becomes a no-show with no right to a refund.
PREMIUM bookings: we can arrange delivery outside normal office hours, provided you notify us before 19:00 at autos@vimarentacar.com and we confirm it in writing. Without this prior notice, the booking will also be marked as a no-show.
Deliveries between 21:30 and 07:30 are subject to two charges:
- Out-of-hours delivery supplement: 49 €.
- «Delivery without credit card» option: 5 € per rental day. During night-time deliveries we do not have a desk available to process credit cards in person, so the rental is always formalised under this option, whether or not the customer holds a credit card.
Yes, Vima Rent a Car offers a pick-up and drop-off service at Palma de Mallorca Airport, Cala Figuera, Cala Santanyi, Santanyí, Colonia de Sant Jordi, Cala d’Or, Cala Llombards and Porto Petro. In order to take advantage of this service, prior confirmation from VIMA is required.
Normal return hours at Palma de Mallorca Airport are from 08:00 to 21:30.
If you need to return the vehicle outside these hours:
- Between 21:30 and 06:30: supplement of 39 €.
- Between 06:31 and 08:00: supplement of 29 €.
You may return the vehicle before the agreed time at no cost, provided this takes place within office hours and VIMA has given express authorisation by email. Otherwise, early return is subject to a charge of 80 €.
DRIVERS
All persons named in the rental agreement.
- The minimum age to rent is 20 years, with a driving licence held for at least 1 year. The maximum age is 84 years.
- Drivers between 20 and 24 years old pay a supplement of 15 € per day.
- Drivers over 78 years old pay a supplement of 15 € per day.
The customer is responsible for paying the fine as soon as they receive it.
A charge of 50 € applies for handling the fine, in addition to the amount of the penalty itself. This applies unless you have taken out the Extra insurance, which includes the handling of fines.
VEHICLES
We guarantee your booking in the vehicle category you have requested, or in a higher category. However, we cannot guarantee the availability of a specific model.
If you request a particular model, we will do our best to provide it if available, although we cannot confirm this with certainty.
We deliver the vehicle with a specific fuel level and it is the renter’s responsibility to return it in the same condition. This amount is stated in the rental agreement.
If the vehicle is not returned with the same level, a charge will apply according to the table below, plus an additional 20 €refuelling service fee.
| Cat. | A-B | C-D | E-F | G-H |
| 1/8 | 12,5€ | 15€ | 17,5€ | 17,5€ |
| 2/8 | 25€ | 30€ | 35€ | 35€ |
| 3/8 | 37,5€ | 45€ | 52,5€ | 52,5€ |
| 4/8 | 50€ | 60€ | 70€ | 70€ |
| 5/8 | 62,5€ | 75€ | 87,5€ | 87,5€ |
| 6/8 | 75€ | 90€ | 105€ | 105€ |
| 7/8 | 87,5€ | 105€ | 122,5€ | 122,5€ |
| 8/8 | 100€ | 120€ | 140€ | 140€ |
If you left an item in the vehicle after returning it, there are two options available:
- Ask someone you trust to collect the item at Palma Airport or at our Cala Figuera office. Please notify us of the collection date and time in advance so we can make sure the item is available at the chosen location.
- Arrange for a courier company to collect the item at our Cala Figuera office and deliver it to the address of your choice.
The shipment must be arranged by the customer directly with the courier company; VIMA only hands the item over to the courier.
Our customers rate us as EXCELLENT on Google
We booked full insurance package, no doposit, got 10% discount for onlie payment.
Pick up at the airport meeting point was extremelly smoth and we got SEAT Arona FR black edition ( Renault Clio, Seat Ibiza...class) 9 months old, with 15.000 km, in mint condition.
Since we had to drop it off in early hours (04.00 AM = additional 29 € for closed hours) it went also very smooth. Just park the car with full tank where you picked it up and put the keys in envelope throu the 2 finger open window and that's it.
VIMA, thank you. See you next time for sure.
Thanks to the team! Next time I'm going to Mallorca, I'll definitely use Vima again.
We recently visited Mallorca for a holiday and rented two cars from Vima. During our stay we lost one of the car keys, for which we accept 100% responsibility.
We were charged $900 to replace the lost key. $600 for the key itself and $300 for a mandatory ‘delivery charge’ – despite the fact we had a second car, all necessary paperwork/identification, and offered to collect the kay from any location of their choosing we were told this was not possible.
Below I’ve included the email I sent to Vima, twice, asking that they reconsider the delivery fee. I’ve received no reply.
I sincerely hope this review will result in Vima looking again at our specific case and their fees/policies for future customers. If not in hope it will serve as a warning to others.
Subject: Partial Refund Request – Rental Agreement xxxxx – Delivery Fee Dispute
Dear Customer Service Team,
I am writing regarding our recent vehicle hire under booking reference xxxxx. Overall, our group of seven was very pleased with the quality and condition of the two modern cars provided, both of which have been returned in excellent condition with no damage. We purchased extended insurance for the duration of the rental, as the cars were returned undamaged you incurred no costs under this policy.
During our stay, a car key was lost due to a miscommunication within our group. We take full responsibility for this error. Following our report of the loss, we were charged a total of €900, comprising €600 for the replacement key and €300 for delivery to our location.
I accept the €600 charge for the key itself, as I recognize that modern key replacements carry notable supply and administrative costs. However, I am formally requesting a refund of the €300 delivery fee for the following reasons:
* Refusal of Self-Collection: Because we had hired two vehicles, we explicitly offered to collect the replacement key directly from your premises. We had all necessary verification, including passports, driving licenses, and original rental documentation. This option was refused without reasonable grounds.
* Lack of Technical Justification: We assumed the €300 fee accounted for a specialist locksmith or on-site technical re-coding. Instead, an employee simply dropped the key off and departed immediately.
* Unjustified Charge: Enforcing a compulsory, high-cost delivery service on a customer who has the means and willingness to collect the item amounts to profiteering from a customer in an already distressing situation.
We chose your company over lower-cost competitors specifically because of your outstanding customer review ratings. It would be disappointing if our overall experience was marred by an inflated delivery charge.
If you agree to refund the €300 delivery charge as a gesture of goodwill, I will consider this matter fully resolved. Should you decline to return the fee, I will feel obligated to leave detailed reviews across all available platforms explaining the full details of our experience, including the fees charged, the refusal to allow self-collection, and the predatory nature of the compulsory delivery charge.
I look forward to your prompt response and a fair resolution.
Yours sincerely,