car Rental Mallorca
Even more importantly, the return was incredibly easy and efficient. I'll only book with VIMA from now on!
Personnel is very kind and open to any explanation.
Guidance for rental position and return
I had an agreed rental return time of 08:00 and we entered the return car park at 07:38, emptied the car and handed the keys back to their staff at 08:00, which is when they open in the morning.
The next day I received an email stating that I had returned the car before the agreed time without prior agreement and they would be charging me 80 euros. VIMA are using the timestamp on the car park ticket (which is operated by AENA, not VIMA) as the return time of the vehicle, not the time at which you hand over the keys.
On close inspection, the T&Cs state that you cannot drive the car into the parking facility outside of authorised hours, even though this is a car park that anyone can drive into and is operated by a third party.
Using the car park ticket to override the physical key handover is solely designed to catch the customer out and in my view is an abusive practice.
I will leave it up to you to decide if this is a company you want to do business with, and I would also encourage you to dig deeper into the negative reviews.
If you do decide to book with VIMA, ensure you read their pages of T&C’s first. We thought we had done everything by the book.
EDIT in response to Vima’s comments:
VIMA how can I return a car at 08:00 if I am not allowed to enter the car park before 08:00?
if you think entering a public car park 22 minutes before the car is due to be returned and handing the keys over at exactly the specified time is worthy of an 80 euro charge, go ahead and rent with them.
This is not an isolated incident. If you look into the different review platforms, it’s a deliberate practice buried in the T&Cs designed to catch their customers off guard and extract additional money.
We acted in good faith and handed the keys to the car at exactly the right time. Driving into an open car park has nothing to do with the return time. It’s a short-sighted practice, Vima would be better building a relationship with their customers not destroying them. I don’t usually complain but believe this was more than worthy of my time and effort.
Car Rental in Mallorca
Every year, more than 8,000 satisfied customers come back to us when they are looking for the best car rental service in Mallorca.
Rent your car at Mallorca Airport
Pick-up & drop-off service directly at the Mallorca Airport car park, no transfers or waiting time
Flexible delivery and return
Overnight delivery and return service
Without fuel charges
Return the car with the same amount it was delivered
Maximum security measures
We reinforce cleaning and disinfection protocols to protect you fromCovid-19
Choose how to pay
Book your car without a credit card and without upfront payments
Free cancellation
You can cancel free of charge up to 48 hours before your booking
Insurance without excess
Premium all inclusive Insurance with replacement vehicle and roadside assistance
Unlimited mileage
Discover the island without limits or extra charges
Thanks to personalisation and experience, VIMA RENTACAR has managed to become the best rated company by customers for car hire in Mallorca.
Quality and transparency of service are the standards that will keep you coming back to rent with us.
Personalised Service
Tailored to your needs
Honesty and transparency
Price without surprises
Without queues or waiting
Fast and convenient delivery and collection service
Innovation
We renew our fleet every year with the latest models
Experience
We have more than 50 years of experience in the sector
Sustainability
Wide offer of electric and hybrid vehicles
Car Rental in Mallorca Airport!
We have a wide range of cars available, so we're sure you'll find the ideal vehicle that suits your needs.
Car Rental in Mallorca - Locations
Our car hire services in Mallorca are available at different points of the island. Below you can discover all the drop-off points such as Palma de Mallorca Airport or Santanyí, among others.
Welcome to VIMA Rent a Car in Mallorca! We are your best choice for car rental in Mallorca Airport. With a large fleet of modern vehicles and competitive prices, we offer you the freedom to explore the beautiful island of Mallorca at your own pace.
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VIMA Rent a Car offers you a car rental service with more than 50 years of experience. Always find the best prices for car hire in Mallorca without hidden costs.